PRIVAXCY POLICY

Table of Contents

Takischitt is a brand of Triple Point Enterprises Ltd and we want you to be happy with your purchase, please take time to review our Privacy Policy Notice. We take extra care to ensure quality and transparency.

Section 01 – Overview

This privacy notice tells you what to expect us to do with your personal information. If you have any questons please contact us using the information in section 02 below.

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Section 02 – Contact details

Triple Point Enterprises Ltd

  • Company Registration Number: 12312318
  • Registered Office Address: 4 Heathcote Road, Bordon, Hants. GU35 0BN
  • Registered in England and governed by all applicable laws in the UK.
  • Phone: 01420 398080
  • Email: [email protected]
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Section 03 – What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Customer or client accounts and records
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Section 04 – Your data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, contact us using the details at the top of this privacy notice, here: Section 02 – Contact details

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Section 05 – Lawful basis for processing your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.

All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

  • Where processing allows us to enhance, modify or personalise or otherwise improve our services or communications for the benefit of our customers.
  • To identify and prevent fraud, enhance security of our network and security systems and to better understand how people interact with our website.
  • To provide postal communications which we feel may be of interest to you.
  • To determine the effectiveness of any marketing campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data Rights in high regard and take account of these rights.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
  • All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

  • We may process personal data for direct marketing purposes and may need to hold some personal data, however limited, in order to ensure no more marketing is sent to a user.
  • Where processing allows us to enhance, modify or personalise or otherwise improve our services or communications for the benefit of our customers.
  • To identify and prevent fraud, enhance security of our network and security systems and to better understand how people interact with out website.
  • To provide postal communications which we feel may be of interest to you.To determine the effectiveness of any marketing campaigns and advertising.
  • Whenever we process data for these purposes we will ensure that we always keep your Personal Data Rights in high regard and take account of these rights.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

  • We may process personal data for direct marketing purposes and may need to hold some personal data, however limited, in order to ensure no more marketing is sent to a user.
  • Where processing allows us to enhance, modify or personalise or otherwise improve our services or communications for the benefit of our customers.
  • To identify and prevent fraud, enhance security of our network and security systems and to better understand how people interact with out website.
  • To provide postal communications which we feel may be of interest to you.
  • To determine the effectiveness of any marketing campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data Rights in high regard and take account of these rights.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
  • All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

  • We may process personal data for direct marketing purposes and may need to hold some personal data, however limited, in order to ensure no more marketing is sent to a user.
  • Where processing allows us to enhance, modify or personalise or otherwise improve our services or communications for the benefit of our customers.
  • To identify and prevent fraud, enhance security of our network and security systems and to better understand how people interact with out website.
  • To provide postal communications which we feel may be of interest to you.
  • To determine the effectiveness of any marketing campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data Rights in high regard and take account of these rights.

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Section 06 – Where we get personal information from

  • Drectly from you
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Section 07 – How long we keep your information

We retain personal information as follows

  • For marketing up to 12 months after the final activity on your account.
  • For legal requirements we retain relevant personal information as long as is required by the legal statutory requirements
  • We may retain any information that ensures we comply with all ICO requirements indefinitely to ensure we comply with their requirements
  • Retain inactive accounts – 12 months
  • Retain pending orders – 7 days
  • Retain failed orders – 12 months
  • Retain cancelled orders – 12 months
  • Retain completed orders – 6 years
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Section 08 – Who we share information with

Data processors

  • 20i – IT Services, Website Hosting, Nottinghamshire This data processor does the following activities for us: Manage our Website Files and Email
  • Alphabet LTD (GOOGLE) – IT Services, Website Tracking, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA This data processor does the following activities for us: Manages email delivery and website visitor tracking
  • Trello.com – operated by Atlassian  Pty Ltd. Level 6, 341 George Street Sydney NSW 2000. Australien
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Section 09 – Others we share personal information with

Organisations we’re legally obliged to share personal information with such as law enforcement, banking services and tax authorities.

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Section 10 – How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

https://www.ico.org.uk/make-a-complaint

   

Policy updated – 17 March 2024